Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, you will be subject to paying a restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase and your payment information.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
You must contact us first at 1-888-370-1818 for a return authorization before sending any item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If the customer received free shipping on their order we deduct the amount we paid in shipping from the refund. Free shipping only applies if the customer keeps the product.
The customer is also responsible for paying return shipping and must contact us first at 1-888-370-1818 for a return authorization before sending any item back to us. Whether or not the customer received free shipping, they are still responsible for return shipping.**
**Items accepted to be returned over 30 days since date of purchase are subject to a restocking fee on top of the cost of return shipping.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or call us at 1-888-370-1818 to arrange a replacement.
Contact us at email@example.com or call 1-888-370-1818for questions related to refunds and returns.